NEW one day course
Starting April, 2025
Launch your Customer Success Career
Jumpstart your career in Customer Success with our exclusive one-day, in-person program in partnership with leading university SUSS here in Singapore! Designed by decades of knowledge, this hands-on course will equip you with the essential skills and insights to secure your dream job in Singapore. Don't miss this opportunity to learn from best - register now!
Secure your spot now
Register soon, as we have limited spots!
Program built from years of experience
LinkedIn recognises Customer Success as one of the fastest growing jobs in APAC
Why HelloSuccess?
Practical Skills
Learn from an experienced professional and leader with years in the field
Job-ready after 1 session
Accelerated program to get you hired faster
Career Coaching
Discussions on levelling and how to move into a CS career
In-Person Learning
Meet your instructor and other learners face-to-face to build long term relationships
Industry Partnerships
Benefit from our connections with leading tech companies
Post-Program Support
Access to alumni network and ongoing resources
Your instructor
Hi I'm Jolyn 👋 Your instructor for the course
With over 20 years experience in Sales, Operations, and Customer Success, Jolyn is currently the Director of Customer Success Asia at Sinch, showcasing a proven ability to scale programs and implement efficient processes.
With a wealth of experience at industry leaders like Zendesk, Google, and MongoDB, she is the founder of "For Her Success", a Singapore-based community empowering women in Customer Success. She also founded HelloSuccess, dedicated to equipping professionals with the skills and strategies to excel in Customer Success.
Course Outline
Pre-course content
What is Customer Success?
Career paths in Customer Success & Industry Trends
The importance of Customer Success in modern business
Key responsibilities of a Customer Success Manager at a startup, scaleup and enterprise business
Key performance indicators (KPI's) for Customer Success professionals
Customer Health scores
Customer feedback and surveys
Popular Customer Success tools and software
Module 1: Introduction to Customer Success and The Customer Journey
Introduction to Customer Success
Understanding the Customer Journey
Practical Exercise: Customer Journey Mapping
Module 2: Onboarding and Adoption
Onboarding Fundamentals
Adoption Strategies
Practical Exercise: Run a product onboarding session for a SaaS platform
Module 3: Engagement, Renewals and Expansions
Engagement and Relationship Management
Renewals & Expansions
Guest Speaker: Scaled, Onboarding OR Enterprise Customer Success Manager
Practical Exercise: Role-playing renewal conversations
PRICING
Program Fees
First come, first serve basis!
Customer Success Course
$950 SGD + GST
At the end of this one day in-person course, participants should be able to:
Understand the Impact of Customer Success in SaaS
Map and enhance the Customer Journey
Differentiate Levels of Customer Success
Drive Customer Adoption, Engagement, and Renewals
Apply Practical Customer Success Strategies
Frequently Asked Questions
How long is the course?
The course is one day, 8 hours long, designed for intensive learning and quick career launch.
What will I learn in this course?
Who is this course for?
Do I need prior experience in Customer Success?
How is the course delivered?
What is the typical salary range for Customer Success professionals?
What's included in the course fee?
Will I receive a certificate upon completion of the course?
Invest in your growth, & your CS career!
Are you interested in landing a job in Customer Success? Apply to our 1 day in-person intensive course today!
NEW One Day Course
Starting April, 2025
Launch your Customer Success Career
Jumpstart your career in Customer Success with our exclusive one-day, in-person program in partnership with leading university SUSS here in Singapore! Designed by decades of knowledge, this hands-on course will equip you with the essential skills and insights to secure your dream job in Singapore. Don't miss this opportunity to learn from best - register now!
Secure your spot now
Register soon, as we have limited spots!
Program built from years of experience
LinkedIn recognises Customer Success as one of the fastest growing jobs in APAC
Why HelloSuccess?
Practical Skills
Learn from an experienced professional and leader with years in the field
Practical Skills
Learn from an experienced professional and leader with years in the field
Job-ready after 1 session
Accelerated program to get you hired faster
Job-ready after 1 session
Accelerated program to get you hired faster
Career Coaching
Discussions on levelling and how to move into a CS career
Career Coaching
Discussions on levelling and how to move into a CS career
In-Person Learning
Meet your instructor and other learners face-to-face to build long term relationships
In-Person Learning
Meet your instructor and other learners face-to-face to build long term relationships
Industry Partnerships
Benefit from our connections with leading tech companies
Industry Partnerships
Benefit from our connections with leading tech companies
Post-Program Support
Access to alumni network and ongoing resources
Post-Program Support
Access to alumni network and ongoing resources
Your instructor
Hi I'm Jolyn 👋 Your instructor for the course
With over 20 years experience in Sales, Operations, and Customer Success, Jolyn is currently the Director of Customer Success Asia at Sinch, showcasing a proven ability to scale programs and implement efficient processes.
With a wealth of experience at industry leaders like Zendesk, Google, and MongoDB, she is the founder of "For Her Success", a Singapore-based community empowering women in Customer Success. She also founded HelloSuccess, dedicated to equipping professionals with the skills and strategies to excel in Customer Success.
Course Outline
Pre-course content
What is Customer Success?
Career paths in Customer Success & Industry Trends
The importance of Customer Success in modern business
Key responsibilities of a Customer Success Manager at a startup, scaleup and enterprise business
Key performance indicators (KPI's) for Customer Success professionals
Customer Health scores
Customer feedback and surveys
Popular Customer Success tools and software
Week 1: Introduction to Customer Success
and The Customer Journey
Introduction to Customer Success
Understanding the Customer Journey
Practical Exercise: Customer Journey Mapping
Week 2: The Customer Lifecycle
(Onboarding and Adoption)
Onboarding Fundamentals
Adoption Strategies
Practical Exercise: Run a product onboarding session for a SaaS platform
Week 3: The Customer Lifecycle
(Engagement and Renewals)
Engagement and Relationship Management
Renewals & Expansions
Guest Speaker: SScaled, Onboarding OR Enterprise
Customer Success Manager
Practical Exercise: Role-playing renewal conversations
PRICING
Program Fees
First come, first serve basis!
Customer Success Course
$950 SGD + GST
At the end of this one day in-person course, participants should be able to:
Understand the Impact of Customer Success in SaaS
Map and enhance the Customer Journey
Differentiate Levels of Customer Success
Drive Customer Adoption, Engagement, and Renewals
Apply Practical Customer Success Strategies
Frequently Asked Questions
How long is the course?
The course is one day, 8 hours long, designed for intensive learning and quick career launch.
What will I learn in this course?
Who is this course for?
Do I need prior experience in Customer Success?
How is the course delivered?
What is the typical salary range for Customer Success professionals?
What's included in the course fee?
Will I receive a certificate upon completion of the course?
Invest in your growth, & your CS career!
Are you interested in landing a job in Customer Success? Apply to our 1 day in-person intensive course today!
Invest in your growth, & your CS career!
Are you interested in landing a job in Customer Success? Apply to our 1 day in-person intensive course today!
NEW One Day Course
Starting April, 2025
Launch your Customer Success Career
Jumpstart your career in Customer Success with our exclusive one-day, in-person program in partnership with leading university SUSS here in Singapore! Designed by decades of knowledge, this hands-on course will equip you with the essential skills and insights to secure your dream job in Singapore. Don't miss this opportunity to learn from best - register now!
Secure your spot now
Register soon, as we have limited spots!
Program built from years of experience
Your instructor
Hi I'm Jolyn 👋 Your instructor for the course
With over 20 years experience in Sales, Operations, and Customer Success, Jolyn is currently the Director of Customer Success Asia at Sinch, showcasing a proven ability to scale programs and implement efficient processes.
With a wealth of experience at industry leaders like Zendesk, Google, and MongoDB, she is the founder of "For Her Success", a Singapore-based community empowering women in Customer Success. She also founded HelloSuccess, dedicated to equipping professionals with the skills and strategies to excel in Customer Success.
PRICING
Program Fees
Limited offer for our first selected 20 students
Customer Success Course
$950 SGD +
GST
Understand the Impact of Customer Success in SaaS
Map & Enhance the Customer Journey
Differentiate Levels of Customer
Success
Drive Customer Adoption, Engagement
& Renewals
Apply Practical Customer Success Strategies
At the end of this one day in-person course, participants should be able to:
Course Outline
Pre-course content
What is Customer Success?
Career paths in Customer Success
The importance of Customer Success in modern business
Key responsibilities of a Customer Success Manager at a startup,
scaleup and enterprise business.
Key performance indicators (KPI's)
for Customer Success professionals.
Customer Health scores
Customer feedback and surveys
Popular Customer Success tools and software
Week 1: Introduction to Customer Success and The Customer Journey
Introduction to Customer Success
Understanding the Customer Journey
Practical Exercise:
Customer Journey Mapping
Week 2: The Customer Lifecycle
(Onboarding and Adoption)
Onboarding Fundamentals
Adoption Strategies
Practical exercise: Run a product onboarding session for a SaaS platform
Week 3: The Customer Lifecycle
(Engagement and Renewals)
Engagement and Relationship Management
Renewals & Expansions
Guest Speaker: Scaled, Onboarding OR Enterprise Customer Success Manager
Practical Exercise: Role-playing renewal conversations
Invest in your growth, & your CS career!
Are you interested in landing a job in Customer Success? Apply to our 1 day in-person intensive course today!
Invest in your growth, & your CS career!
Are you interested in landing a job in Customer Success? Apply to our 1 day in-person intensive course today!
Frequently Asked Questions
How long is the course?
The course is one day, 8 hours long, designed for intensive learning and quick career launch.
How long is the course?
The course is one day, 8 hours long, designed for intensive learning and quick career launch.
What will I learn in this course?
What will I learn in this course?
Who is this course for?
Who is this course for?
Do I need prior experience in Customer Success?
Do I need prior experience in Customer Success?
How is the course delivered?
How is the course delivered?
What is the typical salary range for Customer Success professionals?
What is the typical salary range for Customer Success professionals?
What's included in the course fee?
What's included in the course fee?
Will I receive a certificate upon completion of the course?
Will I receive a certificate upon completion of the course?
